Our Support Team
Our Support team is responsible for providing services for all customers and partners all over the Globe. Attunity global Customer Support is committed to providing timely, high quality customer service and technical support. With support centers in North America, Europe, the Middle East, and Asia-Pacific.
Our Ideal Candidate
If you have a passion for interacting with Customers and ensure their success using the Attunity Software, so there is definitely a place here for you to work and share your technical knowledge with the end users.
R&D Support Engineer/Expert (level 3)
- Handles all support issues that could not be solved at the first and second support level. Directs and helping the first and second level with technical options, alternatives and approaches to better handle Hotline support issues.
- Consults with Main R&D Group engineers for technical options, alternatives and approaches to better handle support issues.
- Responsible for finding workarounds for technical problems in order to avoid patches and R&D work.
- Allocates the relevant product component for specific customer issues.
- Knows the best product configuration for any given customer production requirements and environment . Capable of installing and configuring the product in any environment.
- Capable for coding and understand code, developing samples in order to reproduce problems, simulating scenarios and demonstrating product capabilities.
- Direct responsibility for providing all relevant data and reproduction of any customer problem.
- Direct responsibility for Attunity third level support activities.
- Responsible for solving all support issues that can not be handled at the support level, without involving the Main R&D Group.
- Direct responsibility for ensuring compliance with SLA and other Support Agreements for each account.
- Involved in Research of new technologies
- Help in Training and consulting other technical teams
Technical Background Needed:
- Databases: Oracle, Sqlserver, MYSQL, Prostgres, ODBC , (any additional Database is an Advantage) , Big Data (Hadoop, Kafka) , Datawarehouses
- Deep Troubleshooting skills – MUST
- Awareness of Cloud offering – Advantage
- Windows and Linux , any other OS is an advantage