Attunity Support is committed to excellence in customer service and the Attunity Support team members are committed to providing Attunity customers with all the required level of support for optimal use of Attunity products in their environment.

Support information and services:

• Product Documentation (Downloads)
• CustomerZone (for downloads, requires login)
• User Forum (an open discussion form site)
• KnowledgeBase (an in-depth FAQ KnowledgeBase for information related to Applications and Infrastructure solutions and products)
• Support Tools
• Support Agreements/Levels

Support for Heritage RepliWeb Customers

For the following products:

• Attunity Repliweb (formerly RepliWeb R-1d)
• Attunity ROSS  (formerly RepliWeb ROSS)
• Attunity MFT (formerly RepliWeb RMFT)
• Attunity EFR (formerly RepliWeb R-1r)

Email:  repliweb.support@attunity.com

In the North America Call:
+1 954 946 2274

In EMEA Call:
+972 9 899 3105

In APAC Call:
+1 954 946 2274

Support for Heritage Attunity Customers

For the following products:

• Attunity Replicate
• Attunity CDC (formerly Attunity Stream)
• Attunity CDC for SSIS
• Attunity Connect 
• Attunity Federate

North & South America
Phone: +1 781 730 4060
Email: hotline@attunity.com
Local Support Hours: 9am to 5pm EST time

EMEA

emea-support@attunity.com

United Kingdom
Phone: +44 (0) 870 199 4234
Local Support Hours: 9am to 5pm UK local time

French Customers
Phone: +972-9-899.30.19
Toll Free: 0800 90 47 42
Local Support Hours: 9am to 5pm France local time

Israel
t +972-9-8993019
f +972-9-8993001
Local Support Hours: 9am to 5pm local time

APAC

People's Republic of China
+(852) 2756 9233 (HK) and +(86)-21-62809691 (PRC)
hotline-hk@attunity.com and hotline@attunity.com.cn for PRC
Local Support Hours: 9am to 5pm China local time

Australian Customers
Technical Support
Email: hotline-hk@attunity.com
Phone: +(852) 2756 9233 (HK)
Toll Free: 1-800-209251

Support Tools

Attunity Support Portal 

A Web-based application that stores and handles all support related activities. All support related issues must be registered in the Attunity Support Portal in order to be handled by support personnel. Registration of issues is done by customers, partners and Attunity personnel. Selective access by customers enables them to view and interact in the framework of their issues only.

Watch Video on Attunity's New Support Portal

Knowledgebase (searchable component) includes:

• Articles written by Attunity's Technical Support Engineering staff based on experiences gained from helping implement Attunity solutions for our customers.
• Attunity Technical support adds solved issues to the knowledgbase to share those issues with customers in the form of problem subject, description and solution.

GoToMeeting

• Web hosted application that enables remote access to customers and Attunity machines for multi-user presentations, training and demonstrations.

Attunity Development Lab

• The environment to reproduce, demonstrate and validate customers issues and problems.'

Support Agreements/Levels

Standard Support
Customers that sign up for Standard Support will be provided with all the support services during regular working hours, including Hotline support via telephone and email, and web-based issue generation and tracking.

Premium (Enterprise) Support (24x7)
Customers that sign up for Premium Support will be provided with the Hotline support via telephone, electronic e-mail or other electronic means at Attunity's discretion 24 hours a day, 7 days a week. Customers that purchase this service will be entitled to call a single number that automatically reroutes them to the Attunity Support team on duty at the time of call.